At Najd Telecom Store, we strive to provide our customers with a clear and reliable shopping experience. This policy outlines the terms and conditions governing product exchanges and returns, while taking into account applicable warranty terms, laws, and regulations.

First: Exchange Policy

Exchange Period

1. Without prejudice to applicable contractual and statutory warranty provisions, customers may request an exchange within 5 days from the date of receiving the product.
2. Exchange requests will not be accepted after the 5-day period has expired, unless the request relates to a defect or a case covered by the applicable warranty or regulations.

Exchange Conditions

To be eligible for an exchange:

• The product must be in good condition and unused.
• The customer must not have used the product or benefited from it.
• The product must be returned in its original condition with all accessories and included items, where applicable.
• The store reserves the right to inspect the product before approving the exchange request to verify its condition and integrity.

Shipping Fees

• The customer is responsible for shipping costs associated with an exchange when the exchange is requested at the customer’s preference and is not due to a product defect or an error by the store.
• For international exchanges, the customer is responsible for all shipping costs, including handing the product over to the shipping company and returning it to the store.
• If the product has a defect or an incorrect product was delivered due to an error by the store, the store will bear the costs associated with resolving the issue, in accordance with applicable laws and warranty terms.

Products Not Eligible for Exchange

Products cannot be exchanged in the following cases, unless otherwise required by applicable law or warranty:

1. If the product was manufactured specifically at the customer’s request or according to specifications provided by the customer, except where the product is defective or does not conform to the agreed specifications.
2. If the product is a video tape, record, CD, or software product that has been used.
3. If the product is a newspaper, magazine, publication, book, or other written work.
4. If the defect resulted from improper handling or use by the customer.
5. If the contract relates to accommodation, transportation, or catering services.
6. If the contract relates to the purchase of software or digital products downloaded online.

Second: Return Policy

Return Period

1. Without prejudice to applicable contractual and statutory warranty provisions, customers may request to cancel the purchase and return the product within 5 days from the date of receiving it.
2. Return requests will not be accepted after the 5-day period has expired, unless the request relates to a defect or a case covered by the applicable warranty or regulations.

Return Conditions

To be eligible for a return:

• The product must be in good condition and unused.
• The customer must not have used the product or benefited from it.
• The product must be returned in its original condition with all accessories and included items, where applicable.
• The store reserves the right to inspect the product before approving the return request to verify its condition and integrity.

Return & Shipping Fees

• The customer is responsible for the costs associated with the return when the return is requested at the customer’s preference, subject to applicable laws and regulations.
• For international returns, the customer is responsible for all shipping costs, including handing the product over to the shipping company and returning it to the store.
• If the product has a defect or an error occurred on the store’s part in fulfilling the order, the case will be handled and the customer will be compensated for eligible costs in accordance with applicable laws and warranty terms.

Products Not Eligible for Return

Products cannot be returned in the following cases, unless otherwise required by applicable law or warranty:

1. If the product was manufactured specifically at the customer’s request or according to specifications provided by the customer, except where the product is defective or does not conform to the agreed specifications.
2. If the product is a video tape, record, CD, or software product that has been used.
3. If the product is a newspaper, magazine, publication, book, or other written work.
4. If the defect resulted from improper handling or use by the customer.
5. If the contract relates to accommodation, transportation, or catering services.
6. If the contract relates to the purchase of software or digital products downloaded online.

Note: This policy is subject to the applicable warranty terms, laws, and regulations of the Kingdom of Saudi Arabia. If any provision of this policy conflicts with a mandatory applicable legal requirement, the applicable legal requirement shall prevail.